SGM-FX Limited (“SGM-FX”) (also “we” and “us”) is committed to respecting and protecting your privacy.
Privacy Policy dated: 1st June 2021
SGM-FX Limited (“SGM-FX”) (also “we” and “us”) is committed to respecting and protecting your privacy.
This policy explains the basis on which any personal data we collect from you, or that you provide to us, will be used, the control you have over your personal data and the procedures we have in place to protect it. It applies to any personal data which is collected and/or provided through (i) our SGM-FX websites, namely https://www.sgm-fx.com/ (the “Websites”) and (ii) orders placed with SGM-FX via telephone or email.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
By visiting our Websites or placing an order via e-mail or telephone you are accepting the practices described in this policy. We take responsibility for the personal data we collect about you, and we aim to be transparent about how we handle it, and give you control over it.
Information We Collect From You
We will collect and process the following data about you:
Cookies
Our Websites use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you browse our sites, and also allows us to improve our sites. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie policy at www.sgm-fx.com
We use information in the ways set out below
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your data are:
Information you give to us
We will use this information:
We do not carry out any automated processing using your personal data.
Information we collect about you
We will use recordings of telephone conversations with our staff for authentication, security, dispute resolution, quality and training purposes only.
Information we receive from other sources
We will not combine the information you give to us and the information we collect about you with information received from other sources, other than:
We will only use this information for the purposes set out above and to carry out checks on the third parties for crime and fraud prevention purposes.
Choice
In most cases, you are not obliged to provide any personal data to us, but if you have requested information or a service from us, we will not be able to provide it without certain information, such as your contact details. If you have ordered a service from us, it will be a statutory requirement for us to obtain, and a contractual requirement for you to provide, certain information so that we can verify your identity in order for us to meet our obligations under the Money Laundering Regulations 2017 and any other applicable legislation, for the purposes of crime prevention, fraud prevention and credit risk reduction. You are obliged to provide this information in order for us to provide the service and if you fail to provide it, we will be unable to provide the service.
Storage
Your information is securely stored on designated drives and servers and shall only be uploaded to an approved cloud computing service. Servers containing Personal Data shall be sited in a secure location, away from general office space. All servers and computers containing Personal Data shall be protected by approved security software and a firewall.
We will only keep your personal data for as long as we need to in order to fulfil the relevant purpose(s) it was collected for, as set out above in this privacy policy, and for as long as we are required to keep it by law. We will keep your name, address, contact details, any documents provided through your account and any electronic data relating to your trades and account activity for five years from the date which you close your account held with us for the purpose of complying with legal requirements.
When no longer required, we will dispose of your information by deleting files from our data storage, and any Personal Data printouts, shall be shredded and destroyed securely.
Disclosure of your information
You acknowledge that we have the right to share your personal data with the following recipients to the extent permitted by applicable data protection law:
We will disclose your personal information to third parties:
International Data Transfers
The UK government has stated that transfers of data from the UK to the EEA are permitted. This will be kept under review. Your personal data will not be transferred, or stored, outside of the European Economic Area (“EEA”) without your prior written consent.
Security
We maintain appropriate administrative, technical and physical safeguards to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Rights
SGM-FX will be the data controller of your personal data. We have appointed Julie Neal, 41 Eastcheap, London, EC3M 1DT as our Company Data Protection Officer. You can contact our Company Data Protection Officer on +44 207 220 1740 or [email protected] if you wish to make a request.
Under data protection law, you have the rights including :
Where we rely on your consent to use your personal data, you have the right to withdraw that consent at any time.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Changes to this Privacy Statement
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check frequently to see any updates or changes to our privacy policy.
Contact Us
If you have any questions, comments or concerns about any aspect of this policy or how SGM-FX handles your information please contact us at [email protected].
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk